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Rodan And Fields - Product doesn't work, won't refund $700 of unopened product

I fell for the pictures/reviews myself. Tried 2 rounds of Redefine and Reverse at $350 each. Tried for 2 months, NO RESULTS. Worse, I am STILL TRYING to get $700 in refunds on 2 different returns, unopened regimens, returned 3 months ago. Starts with "We didn't receive either of those back", then I provide both tracking numbers proving they certainly did receive them back. Then "We'll look into it" but I don't hear back. Then "Are you doing a chargeback? We can't process this, it says you are doing a chargeback" (I wasn't). Then "We will process this now" then "If you don't hear back from us, maybe you should just do a chargeback", then "We are sending you a check now" and still no check 2 weeks later. My last call Friday for a status update was told "I don't have access to that information, I will call you back today after I research it", and shocking... no call. About 10 calls & emails since November and I'm out $700 and the product. I suspect many fake reviews, mostly from other multi-level pyramid sellers. When I tried to review on Amazon, it blocked reviews because of too many "unusual review patterns", and I notice reviews are turned off on their Facebook. SCAM.
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3 comments
#1653643

If you’ve purchased through a third party such as Amazon, you are no longer able to get the mo eye back guarantee. Your products may be tampered with and they’re not directly from the source .

#1654415
@Anonymous

I purchased DIRECTLY from Rodan and Fields. I did not purchase on Amazon, just went there to leave a product review and found that R+F are vigilant about getting reviews removed for a variety of reasons.

My review was removed because I described the customer service and not only the product. Anyone can review a product on Amazon even if you didn't buy it there; if you buy it there, your review will say "Verified Purchase".

#1734480
@Anonymous

Amazon is not the place to leave a product review when you purchased the product elsewhere. If they blocked your review because of "unusual review patterns", then it sounds like you have done this before.

I get that you are upset that RF is giving you the runaround. Just file the chargeback then and be done with it.

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ID
#1474085 Review #1474085 is a subjective opinion of poster.
Product
Rodan And Fields Redefine Beauty Set
Cons
  • Ripping me off
  • Products do not work
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund