Julie D Iqj
Rodan And Fields - Product doesn't work, won't refund $700 of unopened product
I fell for the pictures/reviews myself. Tried 2 rounds of Redefine and Reverse at $350 each. Tried for 2 months, NO RESULTS. Worse, I am STILL TRYING to get $700 in refunds on 2 different returns, unopened regimens, returned 3 months ago. Starts with "We didn't receive either of those back", then I provide both tracking numbers proving they certainly did receive them back. Then "We'll look into it" but I don't hear back. Then "Are you doing a chargeback? We can't process this, it says you are doing a chargeback" (I wasn't). Then "We will process this now" then "If you don't hear back from us, maybe you should just do a chargeback", then "We are sending you a check now" and still no check 2 weeks later. My last call Friday for a status update was told "I don't have access to that information, I will call you back today after I research it", and shocking... no call. About 10 calls & emails since November and I'm out $700 and the product. I suspect many fake reviews, mostly from other multi-level pyramid sellers. When I tried to review on Amazon, it blocked reviews because of too many "unusual review patterns", and I notice reviews are turned off on their Facebook. SCAM.
Rodan And Fields Redefine Beauty Set
- Ripping me off
- Products do not work
Reason of review
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