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Verified Reviewer | Draper, UtahLyft - Alleged Damage Charge
Lyft claimed they reviewed the $80 Damage Fee and it was correct. I wrote them back and told them to look at this driver's record for damage claims.
I don't think this is a 1-off occurrence.
I believe there's a pattern of rider abuse. Excluding the damage claim, the...
This is the second time I've had to contact Lyft on this particular problem. Customer service is lacking.
06/08/2022POS DEB 1121 06/08/22 0127**** Lyft *Damage Fee 185 Berry Street SAN FRANCISCOCA C# 6475(80.00)
Please rectify this problem
- Fast service
- Made up charges for damage
Preferred solution: Full refund
User's recommendation: Uber Has Live Customer Support, Lyft Doesn't
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What’s with the locked grayed out boxes labeled “ confidential for company representatives?
It is when people think that only the company can see their complaints. Some people do not realize that this is a general complaint site and post personal information that can result in identity theft. The site greys this out to protect identity.
I drive for both Lyft and Uber. In 28 months I’ve conveyed safely 17,000 passengers and I always explain to them that above and beyond any tip or gratuity, if you enjoyed my ride please send a personalized comment.
I agree with Lyft not having live in person support as does Uber. Recently I heard Lyft dismissed 13,000 employees, and 13% of high end management. Plus they’ve closed most of their walk-in facilities. I’m so sorry you folks out there are having issues with these drivers.
On one occasion a female left her purse in my vehicle and I contacted Lyft support. I was told to keep the purse and if I don’t receive a response from Lyft you may keep the item or dispose of it. I reiterated to the Lyft representative on the phone that this individual has airline tickets and this is indeed a personal item. I immediately did everything in my power to locate this individual who was so greatful to obtain it within a few hours.
BTW only driving with Lyft for 3 months, I was voted driver of the month in 2018.
I’ll be back on the road sometime this month after my minivan has been serviced by my mechanic. Hopefully a better year for us all!
There's nothing wrong with my year, thanks anyhow.