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| map-marker Draper, Utah

Lyft - Alleged Damage Charge

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Lyft - Alleged Damage Charge
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Updated by user Jun 13, 2022

Lyft claimed they reviewed the $80 Damage Fee and it was correct. I wrote them back and told them to look at this driver's record for damage claims.

I don't think this is a 1-off occurrence.

I believe there's a pattern of rider abuse. Excluding the damage claim, the...

Updated by user Jun 12, 2022

This is the second time I've had to contact Lyft on this particular problem. Customer service is lacking.

Original review Jun 12, 2022
I was erroneously charge $80 for "damage fee" of which I know nothing about. It looks like a scam to me. Here's the info you need from my bank statement:
06/08/2022POS DEB 1121 06/08/22 0127**** Lyft *Damage Fee 185 Berry Street SAN FRANCISCOCA C# 6475(80.00)
Please rectify this problem
View full review
Loss:
$80
Pros:
  • Fast service
Cons:
  • Made up charges for damage

Preferred solution: Full refund

User's recommendation: Uber Has Live Customer Support, Lyft Doesn't

4 comments
Guest

What’s with the locked grayed out boxes labeled “ confidential for company representatives?

Zachary P Hop
reply icon Replying to comment of Guest-2325906

It is when people think that only the company can see their complaints. Some people do not realize that this is a general complaint site and post personal information that can result in identity theft. The site greys this out to protect identity.

James G Zpk

I drive for both Lyft and Uber. In 28 months I’ve conveyed safely 17,000 passengers and I always explain to them that above and beyond any tip or gratuity, if you enjoyed my ride please send a personalized comment.

I agree with Lyft not having live in person support as does Uber. Recently I heard Lyft dismissed 13,000 employees, and 13% of high end management. Plus they’ve closed most of their walk-in facilities. I’m so sorry you folks out there are having issues with these drivers.

On one occasion a female left her purse in my vehicle and I contacted Lyft support. I was told to keep the purse and if I don’t receive a response from Lyft you may keep the item or dispose of it. I reiterated to the Lyft representative on the phone that this individual has airline tickets and this is indeed a personal item. I immediately did everything in my power to locate this individual who was so greatful to obtain it within a few hours.

BTW only driving with Lyft for 3 months, I was voted driver of the month in 2018.

I’ll be back on the road sometime this month after my minivan has been serviced by my mechanic. Hopefully a better year for us all!

Guest
reply icon Replying to comment of James G Zpk

There's nothing wrong with my year, thanks anyhow.

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