Greg N Agq

Express Travel Solutions - Won't Honor Contract

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I bought the package at Los Cabos Golf Resort. Eddy Nowak was the salesman, and we thought it was going to be the chance for us to finally start vacationing. Immediately after we purchased it May 21, 2018 (paying cash) they informed us that we couldn't start using it until January 1, 2019. When we bought it, the whole time we told them we wanted to use it for our 30th wedding anniversary in September. They never mentioned in the paperwork, or in verbal conversations that we would have to wait. I only found out the day after the purchase when I went back to the salesman and asked him to help me schedule my first vacation. We waited until January 1st to use it, and were told by Express Travel that I needed to wait until January 20th to use it. I waited until January 20th and they said that they couldn't give me my vacation points until I worked it out with the main person they contract sales through. I have contacted their contract people, and they said that because I received a discounted price on the package that I had to wait 2 YEARS to use the package. Since that time I have been on the phone with Express Travel and their contract folks trying to either get my money back, or to get my points. I have called or contacted them via email over 15 times in the past 30 days, and they keep telling me that they have to have their supervisor look at it, or that the person they need to talk to isn't available, or any other excuse. I think Travel Solutions and the contractor are not honoring their contract and I will seeking a lawyer to help me get my money back. This is one big scam, and you won't receive your points if you purchase their membership. Buyer beware.
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Loss:
$13000
Pros:
  • I was able to pay for rooms
Cons:
  • That i did not receive the contractual points i paid for
Reason of review:
Not honoring contract

Preferred solution: Let the company propose a solution

4 comments
Guest

We were also scammed by Eddy Nowak/Bloom Residences in Cabo at Los Cabos Golf Resort. Broken promises, stalling tactics and efforts to book travel only if we paid additional fees & maintenance fees even though this was not in the contract.

When I called Eddy was never available and did not respond to emails.

Thoroughly disgusted that we fell for this scam. We strongly recommend that you not have any business dealings with Eddy Nowak, Bloom Residences and/or Express Travel Solutions.

Kern Bww

The same thing happened to us. Did you ever get your money back?

I plan on contacting anyone they have taken money from and try to work together to get our money back. If I have to find an attorney I will and start a class action law suit against them

Guest
reply icon Replying to comment of Kern Bww

lets all get together. we were a victim of bloom residences too in Cabo. please email us at joylucktravels@***.com

Guest
reply icon Replying to comment of Kern Bww

Update: My credit card company was able to get full reimbursement for me. They found that Express Travel/Bloom Residencies did not fulfill obligations.

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