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ANisar A
map-marker Chicago, Illinois

Capital One - This company takes pleasure in stealing their clients money and humiliating them if they ask to close the account. But after they gamble their customers money away, they beg the taxpayers to bail

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aThis company takes pleasure in stealing their clients money and humiliating them if they ask to close the account. But after they gamble their customers money away, they beg the taxpayers to bail them out.

I asked them to close my account, The asked me to verify my first and last name, I provided that but they said i must provide the name as it appears on the card.

I said you asked the first and last name, and MD is NOT my last name, though it is listed after my last name on the card.

Then they wanted to verify my address by me verbalizing it, even though my address has not changed in 20 years and the last 12 years I have had their card, not once did i change my address. This is only to humiliate and show that they have the power to make you say what they want. Disgusting. Shameful and pathetic.

They deceive by playing tricks and have you sign up for e bill etc and then they do not send any reminders and charge interest and late fees.

This is a common practice and they deliberately do that, by making sure they do not alert you before the payment is due. They put that onus on you.

So much for what is in your wallet, Guess what, it is money, that you want to steal.

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Cons:
  • No help at all
  • No support no remorse
  • Company policy is to humiliate customers

Preferred solution: I just want people to know that this company will steal your money and will humiliate you in more ways than one with their disgusting customer service that is located in Nicaragua, Phillipines and other locations in addition of USA.

User's recommendation: Stay away from CAPITAL one. Not once did they offer to take off the late fee.

4 comments
Guest

Posing as an MD when you have the intellect of a rock isn’t going to fool anybody.

Guest

Ignorant. Just plain ignorant.

Guest

You're much to stupid to even have a credit card.

Guest

Three things. How pretentious of you to put MD after your name on a credit card.

Asking you to verify your address is a security measure. And you shouldn’t even need to check snail mail . Everything is online and you should know the due date of all your bills . They never change.

You sound like a very feminine man that can’t keep up in the US.

Also, Capital One is for poor people. Not much of an MD?

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