New Reviewer

West Elm - Terrible follow-up, non existent procedures and questionable quality

Ordered almost $5,000 of furniture in Nov of 2021 and after a dozen calls, 3 disconnected only to have to restart the process over, 8 months and 2 failed deliveries later I am still on hold trying to get the last piece delivered. The first time it was not delivered...
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ID
#3643873 Review #3643873 is a subjective opinion of poster.
Location
Anaheim, California
Pros
  • Nice design
  • Nice looking at the store
  • Style of the furniture
Cons
  • Horrible service
  • Unexpected delays
Loss
$300
Preferred solution
Full refund