New Reviewer

Comcast - Horrible customer service

Update by user Jan 08, 2019

After 4 technicians and 10 hours, the cable was installed.

Update by user Jan 07, 2019

After being promised that our service call was escalated and would be resolved Sunday, 1.6.19 between the hours of 5 and 7, I got a call from Comcast at 1:37 p.m. The operator said Comcast had a note on file which said someone spoke to my husband who said he would not be at home for the appointment.

I explained that this had to be an untruth because my husband was officiating a golf tournament and had his phone turned off but at any rate I would be here. There is no record of a Comcast call on my husband’s phone, missed or otherwise; screen shot sent to Comcast. His last call from Comcast was 7:57 in the am. Representative said that they would keep appointment but no one showed.The actions of Comcast has cost my husband and me a financial loss in terms of time off and canceled appointments.

As of this morning, we have not heard from Comcast about a reschedule.We have received a series of false promises. The Comcast techs have been very nice but unable to resolve our issue. Someone within Comcast needs to take a hard look at local service in Broward County Florida and in particularly a certain supervisor who was on duty on 1.6 (the name I will provide to Comcast direct) and chose to sit in an office versus helping a customer.

We made arrangements to have the telecom room opened after our apartment community hours to accommodate the 5 to 7 time slot but as it turns out such arrangements were unnecessary.We have been loyal and faithful customers of Comcast but we have been treated with such disrespect and disregard that it is unfathomable to us. We will continue to escalate this with Comcast whether we stay with Comcast or not as no customer deserves this treatment.

Original review posted by user Jan 06, 2019
Was originally scheduled for install on 12/22/18 and no service as of 1/6/19 after being “escalated”. Local service supervisor is deplorable and has no regard for customers.
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ID
#1442458 Review #1442458 is a subjective opinion of poster.
Location
Boca Raton, Florida
Service
Comcast Bundle
Reason of review
Bad quality
New Reviewer
I paid for two day shipping on December 16 through a UPS store so that Christmas packages could be delivered timely to my family in Georgia. As I monitored their website, I could see that there was an issue. I called and spoke with someone who assured me the package...
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ID
#1161383 Review #1161383 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Ups Two Day Delivery Service
Pros
  • Big brown used to be a good company
  • When package is delivered on time
Cons
  • Anything about my experience
  • Ups customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
New Reviewer

Apple - Fraud

I reported fraudelent activity on my iTunes account today. My only option was to file an online complaint as the customer service representative was anything but helpful. The fraud had gone unnoticed since December as the activity was very small - it was not until I updated the household budget that it was noticed. There were 5 transactions totaling $197. The last act was on February 3. Needless to say I wanted to stop the account immediately before the theives got greedy and went for larger amounts. In trying to work with the Apple rep, she would not take any information over the phone and was only concerned with the serial number for my iPod. When I asked why, her response was to see if I was eligible for phone support...REALLY! I had just told her that my account was compromised and her response was to fill out an online report and wait 24 hours. This was the most ridiculous bit of service I have ever received. Unfortunately, I have a lot of money invested in my iTunes or I would definitely seek an alternative provider. I have of course removed all information from the iTunes account and now have to go through the hassle of changing autodebit information on a variety of providers. I have of course notified my bank and I am notifying the local "help me" reporters on a variety of TV stations. What makes this even worse is that there were several hacks to iTunes recently, including one that resulted in accounts being sold in China according to various websites. In other words, iTunes knows they have a problem, have done nothing to notify their customers and have little help to offer affected customers - that is just stellar service all the way around.
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ID
#220051 Review #220051 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$197