Adriana L Gni
map-marker Guimarães, Braga

TAP Air Portugal - Stolen jewelry complaint ignored

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I had jewelry stolen from my hand luggage. I had to hand over my hand luggage when boarding the plane (due to the plain being too full). On the return of my hand luggage, my jewelry has been stolen. I logged a complaint in Dec 2021 and to date (6 months on) the complaint is still under review. No feedback has been provided at all. 2021-00****3840
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Loss:
$500

Preferred solution: Let the company propose a solution