Robyn H Zke
map-marker Raleigh, North Carolina

College Hunks Hauling Junk And Moving - Need help!!

Furniture totally destroyed and missing. Did not send enough movers and ruined heirloom furniture that cannot be replaced. Have called both local franchise and corporate office unsuccessfully to resolve issues.
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Cons:
  • Unprofessional and inexperienced and rude

Preferred solution: Let the company propose a solution

User's recommendation: Donโ€™t use!!!

Robyn H Zke
map-marker Greensboro, North Carolina

College Hunks Hauling Junk And Moving - Damaged and broken furniture during move

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Damaged furniture and no return calls from ANYONE regarding our issues. They only sent one small truck to move us from two very large storage units after telling us and quoting us for two large trucks with twice the number of men. The move took 12 hours. We actually felt sorry for the guys they sent and my husband and I repeatedly tried unsuccessfully on moving day to get in touch with their boss, who was in the office. He returned their calls only to say he couldnt find anyone else to help. My heirloom dining room table, two chests were scratched all over and the legs were broken and a dining room chair totally disappeared (cannot be replaced), our king size Stearns and Foster mattress was torn, and our furniture was just initially thrown in our storage unit when we they initially moved everything in (a different crew). I only knew this because it was explained to me by the lead guy on the day they were moving our things out of our storage units into our new home. In addition, several pieces were left in a storage unit for us to move out ourselves (which well have to hire additional people to do). Weve called the local franchise that we initially dealt with and who were more than happy to help us when we were hiring them to use their services. Weve also spoken to a lady in their corporate office and assured that she would have someone call us right back. Unfortunately, my husband didnt write her name down however theyve never gotten back to us! Ive called and called and not gotten ANY HELP!! I would like a response from someone from someone in the corporate office and do not send me a pre written response apologizing or an email consisting of the same response. I would hope that youd have a representative call to begin the resolution process. Thank you.
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Cons:
  • Unprofessional and inexperienced and rude

Preferred solution: Let the company propose a solution