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USAA Mortgage Refinance Bait and Switch

I was offered an acceptable refinance rate for my VA mortgage on my initial conversation with USAA and agreed to have them take $350 from my checking account. When they called to follow up the deal, they said that I didn't qualify for the rate I was promised and that I would have to pay a higher rate, which was unacceptable to me. When I told USAA that the new rate wouldn't work for me, they promised to refund my $350. Three weeks have passed, and they have not done so, even though I have called them numerous times. I was told that they do not refund this money and that they are waiting for the finance department to get a response. If you look on their website, they have no number for customer service or way to launch a complaint. They are obviously trying to make it hard for customers with complaints to talk to them. I originally had problems with USAA's mortgage department with my first mortgage with them three years ago, so this is not the first time I've had problems with them. It will be the last time.
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1 comment
#361087

They deny our pre approval loan, also deny to refund us $350.00, we got worse than nothing, USAA collected $350.00, we lose our hard earned money plus much pain. USAA including the "executive resolution team" were all junk, the people we had deal with were all liers, even the "top manager named Joe Vallejo", others such as Yvette Alvarado, Robert Drucker, Charysse Solorio, from the same team, they were not humans, there were just machines, or like a wolf with a sheep skin, nice to you when you were talked to you, then turned around to find way to hurt you, our loan processor Marcia Stewart and her manager Cindy Weber were just simply lazy and un resposible, be aware these people,but more important, run away from USAA mortgage services, otherwise, you will feel deeply sorry for your self.

If anyone knows how and where to take further action to aganist USAA mortgage services, please let me know, thanks.

ID
#219825 Review #219825 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Usaa Checking Account