Lisa G Zhr
map-marker Waldorf, Maryland

Value City Furniture - Unacceptable discovery day before delivery

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We purchased over $13K in furniture in the past couple of months from the Waldorf, MD location. Twice they made the mistake of forgetting to add an item to our ticket that was determined after we paid.

We were supposed to get delivered Coffee table and two end tables only to be called the day before delivery to be told they only charged us for the top of the end tables and not the base. This was discovered 2 months after paying for these purchases. We were so excited to finally have our living room totally furnished and now back to looking for tables, as I refused to pay any additional money, especially when we thought we paid for the entire tables.

It was the warehouse that realized it was only the tops that was paid for, not even the sales person or manager realized it was the warehouse pulling pieces to be delivered. Unacceptable and incompetent!!

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Preferred solution: Let the company propose a solution

User's recommendation: Do not buy from value city when you are spending a generous amount of money.