Janet T Bly
map-marker London, England

Refused AA travel credit Orbitz had confirmed in email

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Orbitz sent an email confirming an AA travel credit. AA says I have no travel credit. Orbitz wont make good in this in spite of advising before cancellation that we would get a credit. Orbitz said they would send an email to AA and Id get an answer in 48 hours. They never got back to me.
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Loss:
$680
Pros:
  • Impossible to get refund
  • Impossible to contact a representative
Cons:
  • Lack of transparency
  • Havent recieved my refund
  • I was ripped off

Preferred solution: Let the company propose a solution

User's recommendation: Donโ€™t use Orbitz or parent company Expedia. Use another travel agency or go directly to airlines.