Carol W Wwv
map-marker Providence, Rhode Island

AARP - Tax prep service

On Feb 8,2019 had a horrendous experience with 3 different tax preparers at the Portsmouth,RI Senior Center.After being told how simple my return was 2 hours later I was still there.Ed ,the initial preparer after telling me he had been doing taxes for 35 yrs. needed to call for help three separate times .When it came time for a review ,Isat and waited while watching Bob ,the reviewer do 2 other people who finished after I did. I finally spoke up saying it was unfair for him to ignore me and do others first.(2 men).guess he thought my time was not important.As he is reviewing,a third man(could not read his signature on his badge) came over and said to me "you know this is a free service" He had no business with me except to come and buy me. Told me I'd be in big trouble if I went to another preparer .no more room to write.Hope they felt like big shots. Never went over the return.Ed just told me to sign.Found mistake when I went over it at home.After 2 hrs,((actual time sitting there,not waiting to be seen) Bob rudely asks me if I have someplace I have to get to.Really??? Carol Wadner Portsmouth, RI
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Reason of review:
Poor customer service
2 comments
Guest

We did tubotax last year 2017. It was easy.

The manager of the Prescott Ariz. AARP tax service said we could do it for free. so as I was busy my wife went down to do the taxes. after 2 hours I get a call on what we were to pay, 1000 per-cent more than last year (we are over 65 and retired).

I told her to leave and we will do turbo tax again. We did not say they were wrong we just wanted a second opinion, we are retired and need the money they said we needed to pay. A man who we guess oversees, who was not the the person doing the taxes told her she was never allowed to ever come back. I went down and wanted an explanation on why he was rude, he said she wasted our time and demanded me to leave.

I asked for his name and the manager he would not give it, he got loud and said he would call the police if I did not leave.

It got ugly, I stood up for my wife, he said he would turn me into the IRS. The WORST CUSTOMER RELATIONS experience in my life.

Guest
reply icon Replying to comment of Guest-1644984

Perhaps calling the press along with a civil standby would have been appropriate in lieu of the obvious threats anyway! Kudos' to you for standing up for your wife!

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