Janis P Zeb
Verizon Wireless - Sadly deteriorated service; unfair billing
I was a VZW customer for many years, paying for several devices on my account. The coverage and customer service was outstanding until recent years. There were incremental lapses: loss of signal in a very busy business district; automated chat giving irrelevant answers and replacing real persons; very long wait times for customer service. The last straw was when they started to throttle down the speed on my “Unlimited” Plan so often and so severely that web pages would time out before loading. This became dangerous, when I was lost when walking in an unfamiliar city, and I could not load a map page, even though signal signal strength was at 4 bars. While traveling in Mexico this also happened often while my companion (with T- Mobile) did not encounter the extreme throttling. 6 weeks ago I cancelled my service and switched to T-Mobile (at a lower cost for a similar plan). A few days ago I received a “late payment” bill from Verizon. After 15 minutes on hold, I learned that when I closed my mobile phone account, they did not cancel the linked iPad, and the charge was $79 which they refused to waive, even though they had not informed me that the linked iPad would stay active, or that the cost went up from $10 for a linked device, up to $79 for the iPad alone. So sad to experience the decline in service, and very upsetting and aggravating that I paid almost $80 for nothing.
Verizon Wireless Phone Plan
Reason of review
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.