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Marker Volkl USA - Poor Customer Support

To whom it may concern: I’ve been extremely pleased with my All Mountain RTM skis. However, they recently cracked right behind the binding; I’ve skied approximately 25 times on the ski’s all on piste. I submitted a request for follow up on your website. Shockingly, there has been no reply. At this point, I have zero intent or desire to purchase another Volkl product based upon the lack of responsiveness. A reply is simple, even it’s automated. Is this how you take care of consumers?? The lack of responsiveness shows that you do not care for the recreational skier and only cater to the elite or sponsored skier. I am left no choice but to post my poor experience on social media vehicles. Regards, Bill Graham
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ID
#1464036 Review #1464036 is a subjective opinion of poster.
Location
Woodland, California
Pros
  • Ski performance
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution