Jimmy C Uyi

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Verified Buyer
| map-marker Plano, Texas

Remy Automotive - Bad customer service

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Remy Automotive - Bad customer service
Original review May 23, 2022

Purchased my Alternator back in 2019 on Rockauto. It was listed as life time warranty.

Within 2 weeks my first alternator went out. they did warranty it out the first time(I had to paid for a replacement first and waited for a refund later). However now is 2022 they changed their warranty policy to 1 year. Even tho on Rockauto website says (Ordered Before 10/1/2020 Limited Lifetime warranty).

Since rockauto provide 0 customer service, I had to called Remy directly. Sure enough they refused to to do anything about it, after I explained to them I have my prove of purchase and rockauto does not provide any customer support. They did not bother to help in anyway just told me to have a good day..?. I guess now I am stock with a POS that does not works.

Stay away from this company...if you are lucky.

you might get about a year out of their product. If not maybe 2 weeks...

View full review
Loss:
$400
Pros:
  • Cheaper than some retailers
Cons:
  • Bad customer service

Preferred solution: Full refund