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Verizon Wireless - As I am using one handset I never received the another one but the company is charging for two device inspite I am using only one device don’t know how they add second device I lodged many complaints

I asked the executive kindly verify where the second device has been delivered and on which address who has been recieved and by which courier whats the imei but till no update and unusually charging in my account for two device. This is rediculus

User's recommendation: Customer service is very bad keep on hold like for two to three hrs.

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ID
#3584950 Review #3584950 is a subjective opinion of poster.
Product
Apple Cell Phone
Pros
  • Seem to have better coverage than most providers
  • Same bill amount monthly app
Cons
  • Custotmer service
Loss
$200
Preferred solution
Let the company propose a solution