Paramita G

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| map-marker Kolkata, West Bengal

Uber - Abused and threatened by driver and no support from customer care and account blocked

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Uber - Abused and threatened by driver and no support from customer care and account blocked
Uber - Abused and threatened by driver and no support from customer care and account... - Image 2

Today afternoon I have an emergency to go to doctor as my baby girl was severely sick and I called Uber. As a result practice in Kolkata driver asked me my destination and I denied to tell this as this is against uber policy, then driver started abuse me and threatened me stating he will make fake complain against me to block my account and he was calling from app number which can't be recorded. I have made necessary complain to Uber with necessary screenshot.But My account was blocked and disabled as I have made a complaint against driver with all the proof and no action taken against driver, driver threatened me and abused me during medical emergency regard to my baby.Inspite of taking action and support me my account has been disabled and blocked from Uber without proper investigation.what a shame.

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Cons:
  • Lack of care from customer support
  • Very poor customer service with regards to disputes
  • Zero customer support

Preferred solution: To unblock my account and take serious action against driver with proper investigation.

User's recommendation: Don't expect customer support from this company