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Volkswagen South Africa - Scratched paintwork

I sent.my 2018 vw polo storm to ballito vw for a battery replacement. The car was washed and polished before it went to the dealership so there was no need for them to wash the car. Battery was replaced and when i went to pick up the car, it had lots of scratches that apparently was done when the car was being washed at their wash bay. I showed the service advisor the scratches and she said that they will attend to it when the car came in for service 2 weeks later. 2 weeks later when.the car went in for service, they hand polished the scratched panels yet the scratches were still visible. I spoke to management and they said I must get a quote to have the car machine polished which I did and I have been waiting 4 months for reply from vw ballito management. After numerous calls and messages to the service advisor, I haven't had a response. Vw ballito is utterly useless and I won't recommend anybody using them.

User's recommendation: Don't support this dealership.

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ID
#3579686 Review #3579686 is a subjective opinion of poster.
Location
Tongaat, Kwazulu-Natal
Pros
  • No pros
Cons
  • Service is a nightmare
  • Terrible service
Preferred solution
Payment to have the scratches to be polished of my car