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HO HO Engineering and Renovation Works - Hoho engineering poor workmanship, attitute and customer serivice

I signed up 1700 dollar of contract to remove 3 wooden door and 2 toilet door with HOHO Engineerging during a roadshow in a shopping mall in the east. That was my biggest mistake. I should have known when the saleperson were all unfriendly and arrogant. But i was busy and was eager to change the door and i thought how bad can it get with someone who is 34 years in the business. This proof to be a nightmare and i could only blame it on my luck and for not checking this company reputation in the internet. I am writing this for the benefit of all potential bro and sis out there who have the intend to engage them. 1) First of all, they overcharge. for this i can only blame it for not checking with other company before signing. I am sure other company can provide a much better quote. 2) When they start tearing down the first toilet door and put up the new door. I find it wierd and it seem that it is opening from the wrong side as i am not able to use my sink when the door is open. What pissed me off is that the lead kept quiet and only when i tell him that something dun seem right and explained, then he acknowledge and remove it and start calling the office. Why do i need to pay money and check your work and tell you where goes wrong. What if it is my wife who is left at home, she may not know. I pay and i should trust the contractor to know what to do and not something *** like this and keep mumb when something is ridiculously wrong. 3) Next another two person came and start removing and replacing the wooden door for the three rooms. To my dismay, my light coloured door has patches of black stain all over the door and there is no protective bubble wrapped or whatsoever to protect the door. I paid 380 door for each door and this is the quality i am getting. Worst is not over, i notice one of the door edges has crack and chip off mark and the lead tell me this is ok and he can fix it. When i enquire further in a nice tone on how he is going to fix it, he gave me a lousy explanation basically to brush it off. what put me off is he raised his voice and tell me that the most he pay a new door for me. He totally dun get what i meant, I already paid for the door and i dun need him to pay me, i just want him to fix it. Btw his name is ah Seng. I check the door further and found other areas with laminate crack off and this door looks like a used door. When i showed him the crack, he agreed that he will change the door and that will take some time. But dun know when. 3) WHen they were taking off one of the door from the master bedroom, my guess is because they left the last screw dangling there with the full weight of the door pressing on that screw causing the the screw to stuck in the threaded hole. His assitance use all his might and cross threaded the hole and even flathen the surface of the screw until there is no grip for the screw driver to turn. AS this is a stainless steel screw, they were not able to drill off the screw and they have to cut it off. to my dismay, with all the hammechipping work, they damage my door frame. I need to do DIY shop and remove the door hinges myself and repaint to prevent it from rusting. It is a total *** job. 4) I told ah Seng to ask Jennifer to call me back but no one call me back after i waited for 4 hrs. I called the office and no one pick up. What kind of contractor is this. No one call to tell me what is the arrangement and what am i suppose to do. Now the work is not even half way done and i took leave and i do not when they can fix the rest of the stuff. No one bother to call me to explain or even apologise. I am totally fustrated. I paid a deposit of 800 dollar for the total cost of 1700. This is totally unacceptable. I am wondering how can such a *** contractor survive for 34 years in industry with this type of attitude and service and workmanship.
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2 comments
#1223916

THE MOST BAD CUSTOMER SERVICE STAFF TAT I ENCOUNTERED IN MY WORKING LIFE.

RUDE, HALF-WAY ON PHONE CONVERSATION THE STAFF TERMINATE THE PHONE.DOES NOT HONOURED THE DATES OF SERVICE.

IT'S REALLY REALLY A NIGHTMARE DEALING WITH THIS COMPANY .

THE COMPANY SHOULD REPLACE THE STAFF IF THEY WANT A GOOD REPUTATION IN THE MARKET TO GROW BUSINESS.

#255446

At Expo was told top of Bi-fold fixed with bearing type of roller cost $180 but when installed, type is of the plastic. Called and the lady said bearing type cost $230 and for $170 (discounted when I replaced both toilet doors) only plastic.

Must top-up if I want the bearing type.

Kan-na mis-lead. So everyone should avoid them.

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ID
#214757 Review #214757 is a subjective opinion of poster.
Location
Serangoon, Singapore
Loss
$1700