New Reviewer
Explore video interviews
Update by user Feb 22, 2019

You sent me an e-mail this morning asking if Whirlpool had contacted me or made any effort to resolve the issue with the refrigerator parts that did not fit. As I explained earlier, since Whirlpool claims that it cannot find the parts I sent back to them, they feel...

View full review
View full review
1 comment
#1658136

I own an Amana washing machine. I purchased it barely three years ago and it has tore up a dozen or more times since I have owned it.

Shortly after purchasing the machine, I purchased the warranty plan through Amana for the machine. They do have lousy customer service! Each time I had to call for a service order, I had to wait at least a week for someone to come out and fix it. The last time that it broke down, I waited a solid month for someone to come and fix my machine!

I would call every week for an update on why it was taking so long and got some stupid *** each time. The third time I called was the last time. After I hung up on the idiot that was I talking to I contacted the Better Business Bureau. I explained to them the issue and that I was having to wait a ridiculously long time for my machine to be serviced.

I informed them that I even suggested that someone else be sent out other than who they had contracted to come; they said "No".

I also suggested that they replace the machine(the cost of the replacement parts were double what I paid for the machine!)-they said "No", I also asked if I could have a loaner machine while I was waiting for my machine to be fixed and again they said "NO". I just decided that day that enough of them was enough.

Featured
ID
#1455181 Review #1455181 is a subjective opinion of poster.
Location
Everett, Washington
Product
Whirlpool Refrigerator
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund