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Megabus DC to Knoxville with NO heat

I took the megabus from Knoxville to DC it was pretty good. Heat is adjusted according to the weather. Wi-fi was working very well. But while returning from DC I faced very awful situations. 1. The bus is scheduled to departure at 9 PM but it didn't show up till 9.15 people were waiting in a cold weather with freezing wind. 2. There is NO heater on the whole bus. We were in the bus around 9 hours literally shivering. I don't how could they assume everybody carries blankets. 3. The driver left one passenger at the break spot and came back for him after some one had noticed so. It is really awful how come he leave a person all the way in the middle. He didn't even check how many passenger are there. 4. The wi-fi was not working. 5. The driver has played a movie. Half of the movie has NO volume at all. I really failing to understand how come they run the bus service in such a winter cold weather with NO heater.
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ID
#214415 Review #214415 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Megabus Bus Service