Evelyn B Zkx

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Tristar Products - Not standing by the warranty I was told on the Emerald pots

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Tristar Products - Not standing by the warranty I was told on the Emerald pots
I have called customer service and told him about the Emerald pots that I have bought from you all they say it was only guaranteed for seven years but thats not what the box said and my man says says guaranteed for a lifetime I love your parts Ive had them for years but all of a sudden the copper that runs along the bottom of the pots. Are coming apart I would like for you all to honor what you all have told and wrote in the manual about the warranty I wouldve never spent that much on two sets of pots I spent almost $1000. I expect you to stand by your product
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Loss:
$1000
Cons:
  • Poor quality product

Preferred solution: Let the company propose a solution

User's recommendation: I expect you to standby your product