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Xfinity - You can’t get a hold of a person to help you with your service

I tried to call customer service to tell them Im moving and I will be needing help with service to my new home. Only a machine answered the phone, it will not allow you to talk to an agent, then the machine voice hangs up on you. Hire some real people for Gods sake! People beware this is an ongoing problem! I do not recommend them at all!

User's recommendation: Hire real people to talk in the phone for customer service.

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ID
#3666837 Review #3666837 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Definitely all cons on service
Cons
  • Worthless support
Preferred solution
Price reduction

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New Reviewer

Experian - Unfreeze account

I wanted to make sure my account is not frozen because Im buying a house. The person on the phone was very polite and professional.

User's recommendation: Highly recommend.

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ID
#3573082 Review #3573082 is a subjective opinion of poster.
Location
Marietta, Georgia

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New Reviewer

Experian - I wanted to make sure my credit was not frozen

I needed to make sure my credit report was unfrozen because Im buying a house. The person on the phone was very kind and professional.

User's recommendation: Highly recommend.

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ID
#3573051 Review #3573051 is a subjective opinion of poster.
Location
Marietta, Georgia