Sandy W Enz
map-marker Spring, Texas

Uber - Can’t get a frickin customer service person on the phone to resolve cc charges in comparison to the actual trip charges on ap!!!!!

My actual trip charges should be as Uber posted 196.20 total but my cc card was charged 246.04! And its upsetting to not have someone at Uber to talk to to resolve this!!!
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Loss:
$50
Pros:
  • Is impossible to get a hold of anybody
Cons:
  • Very poor customer service with regards to disputes

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use Uber