Megabus a Megajoke
Megabus is terrible. Marabel and Vesna were like recordings, they may as well have put me through to a recorded message about the policy of not changing my reservation. I tried to get information on changing buses if we missed the bus and the only thing they could do is read the script, "Unfortunately there is nothing that we can do if you missed the bus." This was repeated several times and they were unwilling to budge. I know that your company is located in the US, Britain and Canada but I will be making a negative report to the Better Business Bureau. I do realize that you offer an inexpensive travel option that does not mean that you do not offer any customer service and information/assistance in case of emergency or incidents. This would be all the more reason to make an accommodation. I will also psst to all of my students, family, and friends on facebook that even though you are inexpensive, you are rude and inconsiderate. I would like a full refund for the price of my ticket and your website updated to say what happens if you miss the bus.
Saint Louis, Missouri
Megabus Bus Service
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