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Central Holidays - TOOK ADVANTAGE OF COVID-19

Our trip to Italy was canceled due to COVID-19 and medical reasons to not travel at this time. We had their travel insurance and a supporting doctor for my health! All our money was returned with help from travel agent except for $1644.00 for air flights! United Airlines refunded the money back to CENTRAL HOLIDAYS and we were told by agent that because they were bulk rate tickets as part of package they will not refund our money! This is a bs reason and they know it bc it does not say anything in the contracts!!!!!

User's recommendation: DO NOT DEAL WITH CENTRAL HOLIDAYS AND INSURANCE NC THEY WILL RIP YOU OFF!

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2 comments
#1853329

Dear Ms. Waller, We hope this message finds you well and safe.

Regarding your non-refundable air segments on United Airlines, you voluntarily cancelled due to illness before United cancelled their flights. Their policy at the time of your cancellation was a future travel credit for one year. They did not send a refund for the flights. Please be aware that Central Holidays is a provider of international land services and does not create the policies of airlines.

We can only abide by their terms and conditions.

As for Central Holidays, in good faith and per our Terms & Conditions, we refunded in full the cost of your land tour. Regards, Customer Relations @ Central Holidays

#1853367
@Anonymous

It was not a credit for airline tickets to go ANYWHERE and could only be used for future airline travel only through Central Holiday for tours.ALSO WE HAD TO USE THEM WITHIN A YEAR AND COVID-19 IS NOT GOING AWAY! UNITED AIRLINES STATES THEY REFUNDED CENTRAL HOLIDAYS!

NO WHERE IN WRITING DOES IT SAY IT ABOUT AIRLINE TICKETS AND REFUNDS ARE SEPARATE WITH A MEDICAL! TO BE CONTINUED

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ID
#1881227 Review #1881227 is a subjective opinion of poster.
Location
Moonachie, New Jersey
Service
Central Holidays Vacation Package
Cons
  • Rips you off
Loss
$1644
Preferred solution
Full refund

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Rodan And Fields - Refund of $135 plus tax problem

I used their lash boost for more than the recommended time and it did not work. Also, I got an irritated line on my left eye from it. I packed it up, filled out the required form after speaking with the company. I never received a confirmation email from them. So after two weeks over the appropriate refund time, I called. They claimed they didn’t received it asking for a tracking number which I did have. Unfortunately, my hubby couldn’t find it after bringing it to the P.O. When I asked them if I was still going to received a refund, they said they would escalate it and that it wasn’t going to be an issue. I have called nine times since and emailed them four times. No returned emails and all they can say is it is still under review and they don’t know when it will be out of that status. This is a lot of money to be out. Christina
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ID
#1453118 Review #1453118 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
Full refund