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USA Express Moving - Read your Contract, words mean nothing

I used USA Express Moving company from PA.- I felt misled by the delivery time. When our stuff didn't arrive in the time I was verbally told it would,7 days, 10 at most, I checked our contract and saw that they had 21 days to deliver. Ours came at the 19 day mark. We were not offered any compensation for the late delivery because I signed the contract...they had 21 days. We did not do our homework properly. We moved several states away, and planned to arrive within a day or two of our furniture and would stay at a hotel for a night or so until it arrived. However, more than that we couldn't afford, so we ended up at the empty house. We had to purchase air mattresses, dishes, a few towels, bedding, camping chairs, etc just to survive until the stuff came. It ended up being more expensive on the tail end than if we would have went with the higher priced company that we were going to go with...but we were tempted by the lower cost quoted by USA. While I would like to blame them for what happened, it was not their fault, I should have went by the contract instead of going by what I was told,(that it was just standard, and not to worry) and prepared ahead of time for worst case scenario. Live and learn my friends...live and learn.
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1 comment
#267998

I had a similar experience, but our delivery took 25 days. this is the worst company I have ever dealt with; their verbal representations mean nothing, and they have no concept of customer service.

Though they claim to own their own trucks, they are completely unable to tell you when your delivery will take place until the driver tells them--and that can take several days.

Constant missed deadlines, and unmet expectations. Buyer beware!

ID
#213500 Review #213500 is a subjective opinion of poster.
Location
North Port, Florida
Loss
$3400