John C Hlw

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| map-marker Mckinney, Texas

Merrill Lynch - Unable to contact Life Service Team Specialist

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I am the administrator (court appointed) for a deceased individual who has an account at Merrill. The normal account verification process will not work, I Must speak to an individual on that team or at least get the email address of a specialist on that team so I can explain the situation. I spent over 1 1/2 hours yesterday on hold and I'm at the 1 3/4 hour point so far today. The phone number and email account that the deceased had when the account was created no longer available. I hope someone reads this and can respond.
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Cons:
  • Horrible customer service

Preferred solution: speak to a member of Life Service Team so I can gain access to the brokerage account that is owned by the estate of a deceased individual.

User's recommendation: Find a company that values customer service.