Rachel G Umm

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Arhaus - Untruthful Delivery Estimate Order #10709****

Website stated item was available for delivery. Per customer service, have to wait for items to be shipped and would be available the first week of May. Email response. It is now May 9th and no response from Arhaus or their the third party delivery service. Website should clearly state items will arrive 1-2 months after purchase. Arhaus should also not charge a customer the FULL amount when products have not been received. Would NOT purchase from Arhaus again.
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Cons:
  • Extremely slow delivery
  • Employees need to be more knowledgeable
  • Extremely poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Unless you want to wait for months, buy you furniture elsewhere