Dennis F Nnr

Travis Industries - No costumer service department at ALL!

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1/17/2019 This company is in the business of selling units. They do not even have a costumer service department! Glen in their tech support is who you are directed to when you have a problem. Glen is an unhappy AS5H01E, he was no help what so ever and told me it was my problem. All I needed to know is where I could purchase a blower for my grandparents stove. This is their only source of heat and it has been broken for a week and every dealer I have contacted says 2-3 weeks lead time. Again this company is trash and Glen is an unhelpful A55.
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Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

Purchased gas insert. Does not heat area as promised at time of purchase.

Dealer was notified day after installation. They have said only solution would be to purchase a different unit at additional cost of approximately $3,000. Already paid close to $3,000 for original unit. Donโ€™t have the budget to go forward.

Have read reviews of Manufacturer, and wish I would have researched them prior to purchase. This Sucks!