New Reviewer

Travis Industries - No costumer service department at ALL!

1/17/2019 This company is in the business of selling units. They do not even have a costumer service department! Glen in their tech support is who you are directed to when you have a problem. Glen is an unhappy AS5H01E, he was no help what so ever and told me it was my problem. All I needed to know is where I could purchase a blower for my grandparents stove. This is their only source of heat and it has been broken for a week and every dealer I have contacted says 2-3 weeks lead time. Again this company is trash and Glen is an unhelpful A55.
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1 comment
#1864272

Purchased gas insert. Does not heat area as promised at time of purchase.

Dealer was notified day after installation. They have said only solution would be to purchase a different unit at additional cost of approximately $3,000. Already paid close to $3,000 for original unit. Don’t have the budget to go forward.

Have read reviews of Manufacturer, and wish I would have researched them prior to purchase. This Sucks!

ID
#1450731 Review #1450731 is a subjective opinion of poster.
Service
Travis Industries Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered