Vera R Oft
map-marker Jacksonville, Florida

Botanical Farms - They keep lying about refund.

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The product did nothing at all for me so I call and asked for a refund. They gave me the address to send it to via US postal service.

They charge a $10 per bottle restock fee, even on the bottle you opened and used. I returned the product and they acknowledge receipt. After waiting beyond the stated time to see the refund on my credit card I called and they apoligized and then said they would send an e-check to my email address. Well I have waited beyond the time they required to process it and called again.

They said the e-check was process on 4/21/22 (which happens to be the original date we spoke and they said they would refund me via e-check) that was 19 days ago. That check has never arrived and yes I check my spam folder. Now they tell me to call back in 24-48 hrs for further update. I do not feel there will ever be a refund.

I feel they will just keep putting me off until I just give up. I am waiting for a refund of $189.87.

View full review
Loss:
$190
Cons:
  • Not effective
  • Ship items you dont order and cant get refund

Preferred solution: Full refund

User's recommendation: don't do it!!!