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Avision Miwand 2 S/N TW11349QZ0700275 Power Problem

We have owned and used this scanner successfully for several years but have encountered a problem with the power supply. Even with a fresh battery the wand will not power up. Is there some way we can get this scanner serviced?
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ID
#3555461 Review #3555461 is a subjective opinion of poster.
Location
Iowa City, Iowa
Preferred solution
Let the company propose a solution