Home Shopping Network - HSN Gateway Laptops
I purchased 2 Gateway Laptops and opened an HSN account to do so. As a single income parent with 2 teenagers, this purchase wasn't taken lightly. I specifically bought these for my kids to do their homework. When it was discovered after 90 days that ALL of the Microsoft etc. that was supposed to be FULLY LOADED AND NOT A TRIAL, was INDEED a 90 DAY TRIAL; I complained. I was told that I would have had to complain within 30 DAYS! Well, when HSN makes ON AIR promises it doesn't keep, may I suggest that HSN MANS UP AND MAKES IT RIGHT! I don't have $1500.00 to throw away but, apparently HSN doesn't care that now I only have 2 expensive internet laptops. It will cost me HUNDREDS to purchase and install the programs that WERE SUPPOSED TO BE ON MY LAPTOPS! HSN tells me, "We're sorry we can't help you now but, we hope you continue to shop with us in the future." ARE YOU KIDDING ME? my SUGGESTION TO HSN IS THAT YOU TREAT YOUR CUSTOMERS AS YOU YOURSELF WOULD WANT TO BE TREATED!!!! I am STILL so very hurt by this and I am STILL making my payments for these worthless laptops and ON TIME!!!! I will tell everyone I know and am filing complaints with every one I can. I have been robbed by HSN.
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