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Verizon - Horrible customer service

Original review updated by user Jul 24, 2021
Not a good day. To me, I do not give a damn that people can go and get 50 different jobs because some people have become addicted to sitting their butt on the couch. You work and you help. Today, I walked into the Verizon store in Avon and I was not greeted when I entered. One employee was being helped, the other, a gentleman with glasses, did not look up but it was evident that I was in the store. Actually, it was the third time that I have been in this store in 6 months, and this is standard operating procedure. An employee coming off of break helped me, I explained that I wanted a new phone and it was obvious that I was looking at a couple of models. I asked some questions, they were answered. The sticking point was that I need help transferring info onto my new phone. Long story short, he told me that they could not do it, because they "might get busy." Hmm, one new customer came in...three reps...ok. I stated that I could sit out of the way, downloading info and if I needed help, I could wait. So, there is a customer-willing to pay money, probably can be upsold into a 800-900 dollar phone, get a case...not bad for having a blob in a corner. I explained that I needed the phone this weekend, mine was pretty cracked up. He offered me to go to Best Buy. Hmm...ok...I asked about Apple...etc. then thanked him. I stayed in the store for another 10 minutes, meanwhile I hear another rep who is working with another customer tell her that she can pick up what she needs at another store...you don't send items between stores? Offer much? Meanwhile, I was looking at cases and the iPad caught me eye. No other customer came in while I was looking at several different items, which if I was the sales person and if commission is involved, my *** is assisting the customer. Went out to my car for 10 minutes, no new customers. I went back in with the three amigos sitting on their butts (no customers) and asked if they had an appointment open for today- nope- booked I asked how about in August-they don't do weekends...yup I can see why - damn crowded. I left angry and called customer service(very nice lady) who set an appointment up for next Saturday- no problem in Farmington. At no time was I offered this. If someone had said, "hey let me check our sister store for you..."awesome. I entered another business, sales person greeted me, help me find a product, then suggested something else. I told an employee about my experience and she whispered "oh yes, they aren't too nice." Brilliant. Bloody Brilliant. That is pretty high on the suck meter if people who work in your geographical area know that you are not "nice." I am not a Karen, seriously, I want to be treated as I treat others. I thank God that these people do not work for me, I would not know where to start.

User's recommendation: Run, do not go to this store.

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ID
#2710077 Review #2710077 is a subjective opinion of poster.
Location
Bloomfield, Connecticut

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Starbucks-London

I was exhausted from a flight- I said "Good morning, I need a small iced tea please." The friggin barrista started to lecture me about why it was bad manners to say "I need." Now, I am a very polite person. However, when I say please, which I always do and I am asking for a product that I am paying for, i do not expect a lecture in manners. I did not know what the laws were for pulling someone over a counter in England and assaulting them, so I thought better of it. I thought that I have been in some interesting Starbucks in Paris and throughout North America, but this took the cake.
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2 comments
#706573

I did not threaten hence the word "thought"

I said need as a mistake... People do make them.

I remember, even thought was years ago

Using please and thank you.

Looking back, the person probably disliked their job.

Again, need is a word...I think want is also negative as it implies

Greed... But again when you work in an airport

People are tired travelers and human

#706171

If you are such a polite person... why did you say need instead of want? And why did you threaten physical violence?

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ID
#212320 Review #212320 is a subjective opinion of poster.
Location
Bloomfield, Connecticut