New Reviewer

Megabus is a MEGA BUST!

My girlfriend and I had scheduled a trip to DC from Knoxville Tennessee this weekend. We thought it would be an excellent way to reward ourselves from the hard work of the semester and have a fun weekend fairly inexpensively thanks to Megabus. We couldn't have had a worse experience thanks to Megabus. Our bus was scheduled to leave at 10:30 PM, Megabus suggests you arrive at least 15 minutes early. We arrived at the bus station at 10:00 only to see a Megabus drive away. We quickly phoned Megabus, but, were unable to get through. However, another patron was able to speak with a customer service representative. That rep told the other Megabus customer that the driver was simply going to refuel and eat and would be back by 10:30. My girlfriend had called Megabus at 10:15 to try and get some first-hand information. She waited on hold for 45 minutes. At 11:00 a recording informed us that customer service was closed and to call back another day. We waited at the bust station until 11:15. At that time we were informed that the bus station was in no way affiliated with Megabus and we would need to wait outside as the station was past closing hours. At this point the temperatures had dropped down to about 35 degrees. We waited around even longer giving Megabus the benefit of the doubt. However, when speaking some of the other, roughly 20, passengers it became clear that Megabus would not be returning. Another patron informed us that they were told by a Megabus representative that the bus would be there no later than 11:30. We waited until 1:00 AM before finally admitting to ourselves that our special weekend was ruined and we wouldn't be going to DC. Megabus has been nothing but a headache and frustration. They have wasted our time and money and are generally misleading about their service. Thankfully we were able to get a ride home and the only thing we lost was our Friday night and our bus fare (we will be seeking a refund and I will update status.) There was a young family that had driven from about 1.5 hours away to catch the bus....They left earlier than we did in an attempt to seek out a hotel for the evening....
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ID
#212146 Review #212146 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Megabus Bus Service