Margueritte Wvh
map-marker Dallas, Texas

Dollar Tree Stores - Bad Customer Service

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Dollar Tree Stores - Bad Customer Service
Dollar Tree Stores - Bad Customer Service - Image 2

My visit to the dollar store was terrible. I entered the store to pick up a few items that I needed.

One of the aisles was half blocked off so I moved to boxes on a swivel dolly to the side, so I could get the items that I needed. Out of nowhere this employee shouted I was stocking that aisle that's why I blocked it out. I replied someone must did not want to come to work today. I told her usually when you are stalking the aisle you allow space so customers can come down there.

She said no I am stalking the entire aisle. she said if I had a problem with her I need to take it up with her manager. She blocked off the isle &;;;;;;;amp; starting cursing out loud. I was on the next isle over continuing to shop.

She had a attitude and was very unprofessional. More customers tried to come down the aisle & moved the display of boxes also. She got pissed off and went to the back feel cursing & swearing. I went to the front and asked for the manager.

The the same employee that I was speaking with before was at the front. She said I am the manager, so I asked to speak with her manager. She told me that her manager was off today. I asked when would her manager be in and she said tomorrow.

This lady really needs to appreciate even having a job in the pandemic.

There's no reason whatsoever you should speak to a customer in the manner that she did. I will call the store and follow up with the manager.

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2 comments
Tabithia Eko

You talk about her being unprofessional. It was unprofessional of you to tell her she was not wanting in to work and your telling her how to do her job. But neither her or your mother taught you manners.

Tabithia Eko

You don't work there so you have no right to tell her how to do her job

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Margueritte Wvh

Citi Trends - Unprofessional Staff

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I shopped at this store on 12/24/2018 and my purse was lost or stolen while I was in the store. I stopped by the dressing room to try on clothes. Meanwhile my mini basket was filled full of clothes. I left my purse inside of the basket. I took everything out of my basket but I was unable to find my purse. My phone was inside the purse, so I asked her to call my phone she did but the ring was low, I asked her to call again and she refused and told me to ask the manager to call. The manager let me use the phone while I was calling it the previous rep came out of no where with my phone and says she did not see the purse. I kept looking through out the store. Finally the manager told me the store is close that I need to leave. I explained my keys were in my purse so I canโ€™t leave and its dark outside. She insisted and told me she would be calling the security that she need to count her drawers to close. I called the police to file a report and finally they showed up to take a report. The police asked for statements and asked if the store have cameras. The manager replied very hesitate and said they do. The manager said cameras are in some areas. The police suggested the manager go look in the store one last time. The manager came out with the purse in less than 5 minutes but my money was missing. The police said a investigator would be following up. I found a phone number for the Corporate Office of Cititends in Savannah Georgia. I called the number and got a voicemail stating that the phone was call forwarded to a cell phone number in d Dallas Texas. I left a message and the lady said that she was the district manager. I started explaining the reason for my call. She said no one informed her to what was going on. Finally in the process of explaining she said the case was close because the purse was found. However no one cared enough to contact me about what was going on. I was under the impression that a investigation was open. I told her that I wanted to view the tapes in the store to see exactly what happened. She replied no because she already review the tapes. This lady told me that my purse was found in the dressing room. But when I the police was there the manager said the purse was found on the sales floor. I told her that her that I believe her and that I still wanted to view the tape. The lady says that she will be disconnecting the call because she feel that I am accusing her staff of stealing. I told her yes I did feel it was a inside job. She had nothing more to say. I found this is not fair to me or another customer that this could possibly happen to.
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Pros:
  • Prices
Cons:
  • Problem solving skills
  • Staff
  • Management
Reason of review:
Poor customer service
1 comment
Guest

How are they responsable for you leaving your purse in a basket. Sounds like u should take responsibility for ur actions and quit blaming employees who were very busy.