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Shanalogic.com cannot deliver!

I learned my lesson when I ordered from shanalogic.com! I used to really enjoy checking out the website and seeing what offerings they had. Though I often found there stuff to be EXTREMELY overpriced, I liked the fact they support artists - even if they are taking a HUGE chunk of profit for themselves. I finally found an item I couldn't pass up - the perfect anniversary gift for my significant other! I ordered it a month and a half before our one year anniversary - expecting to see it on the day or a few days after. Within a week I received an email saying it was shipped. Considering I am only as far away as Canada, I figured I'd see the package soon. Over two months, and my anniversary passed by and I still saw NOTHING! I had to tell my significant other what happened, and they were thoroughly disappointed. I sent a very strong worded email to the website DEMANDING a refund and an explanation. They simply dismissed it as being 'lost in the mail' and gave me a refund. I kind of got the vibe this happens often. The funny thing is after my experience I did some research and this seems to be a common problem for them! I am starting to wonder if the only positive reviews are written by the staff themselves! Oh and get this, I saw another negative review on this site for shanalogic.com, and the owner herself decided to defend herself and her site in the comments! I can't believe shanalogic resorts to THAT! Save your money and frustration. If you want a unique gift, just suck it up and pound the beat yourself!
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20 comments
#451199

I have ordered from Shanalogic quite a bit and I've never, ever had a problem with shipping, product quality or anything else. In fact I just received my newest order the other day.

I ordered and it arrived within 7 days. Every company is going to have some issues, but it seems they refunded your money in a timely manner, so what's the deal? I sent my cousin (who lives in Canada) a Christmas card but apparently didn't use enough postage - I JUST got the card back two days ago.

It's often a postal service issue and not the company itself. Keep it up Shana!!!

#436100

:sigh im worried about wether shanalogic will really have great delivery service, but i trust that even though it wont come, i'll still be able to get refunded and try again later. It's no big deal, really.

#400645

I completely disagree with you. Everyone knows shipping to different countries, regardless of how close, can be messy.

It was decent of Shana to refund your money. I had a concern about one of my orders once, and Shana personally e-mailed me back.

She seems very friendly and customer-oriented.

As for the advertisements, just clear your cookies Jon. :) A lot of websites do that.

#382083

Shanalogic is an amazing site. I have ordered twice from there, and have been satisfied both times.

I even emailed Shana asking if there were any indie shoe companies, and she herself answered my email within a couple of days. Hand made stuff is expensive.

Quality hand made stuff is even more expensive. But that great feeling you get that you KNOW for sure that you are helping a cool person and her two assistants (she talks about them all the time in her email newsletters) and the indie artists she buys from is all worth it to me.

#381758

Okay, the comments on here seem WAY fake. The first one seems like a *** advertisement.

based on the second google search being 'shanalogic scam' under 'shanalogic' and this review, and the comments on this review that sound like they were written by the owner of the company... Screw this. I was considering ordering gifts from ShanaLogic, but not anymore. I'll be warning my friends.

Especially if anything happens to this comment.

I think it's likely that this business is as corrupt as the base of the LimeCrime products they sell... I should have been wary of the connection to THAT little existence.

#376949

Shanalogic CAN and DOES deliver - and both times I've ordered, I received my parcel well under the 4-6 weeks estimated for international delivery.In fact, I order Nov. 7 and recieved my parcel today...

a mere 11 days! The quality is awesome and seriously... you are going to complain about the price AFTER you ordered... artists are creating these wonderful indie items and the cost is upfront - if the item is more than you want to pay, don't order it!

You demanded an explanation... got one... lost in the mail - come on - Canada post loses CANADIAN parcels... is it really that far fetched that an international shipment goes astray - these things happen.

Did they say too bad, so sad - NO... you received a full reimbursement. I call that GOOD customer service. I had a question before ordering and received an email back in less than an hour...

how many companies put that kind of personal attention to their business. People thinking about ordering from Shana Logic... don't let one bad review of many good ones deter you. Their stuff is WAY CUTE and stands the test of time.

I have had backpacks break within a semester or two, but the messenger bag is still going strong year 2 :). I would not hesitate to order again, in fact, I am creating a new list because I forgot to order the bff heart locket and it's just too cute!

#361967

Ive ordered from shanalogic, from on email giftcard, from friends who order from the website regulary, and no problems ever reported. Its a handmade item small business.

I trust it more than ebay. I ordered from Bakers shoes website, they sent a boot in a different size, color, style and price bracket. When i called fof how they packed a wrong item, i couldnt even get the boot i ordered because it was sold out and didnt exist! I was was disappointed but the kicker is it took over 4 months to even see them start my refund!

Thats a big company screwing up. Shana personally writes a note on the invoice and takes time to pack items. Ive had an international fashiin designer stirds boxes repeatddly show up trashed by ups. My brothers gift card was ripped from his birthday card and ONLY an envelope open was delivered!

Reported it to the us postal service and over a year has gone by and no progress made in my case.

So stuff happens. Not fair, but im defending shanalogic.

#343536

I used Shanalogic, after being recommended by a friend in america (I live in England), and although I can kind of see where you are coming from with the 'overpriced' statement, I have to completely disagree with everything else. I received EVERYTHING I ordered less than 2 weeks after ordering. And I was told it would take a minimum of four, so I was VERY happy with the delivery service.

#342330

I have bought from shanalogic before and they are great, I have received my products on time. Many many times are problems when an item is shipped internationally and it happens to many companies not just shanalogic.

In my experience the owner was great, and even answered my questions soon and in a very nice way. Shop away at this great website.

#326367

Shanalogic is actually quite a good online store if you ask me. I've order from them twice and have received my packages both times.

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#211492 Review #211492 is a subjective opinion of poster.
Location
Toronto, Ontario