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Resolved: MAINTENANCE NEGLECT AT ELEANOR COURT -COMPLAINT AGAINST CLARION HOUSING GROUP

Update by user Jan 24, 2019

All complaints beiing addressed by CHG, due to the considerable efforts of the Live Smart Manager responsible for tennants at Eleanor Court.

Original review posted by user Jan 12, 2019
ATTENTION PLEASE CLARION HOUSING GROUP This complaint is for and on behalf of residents of Eleanor Court situated Castle Street, Guildford, Surrey. There are a number longstanding and outstanding maintenance issues that need addressing and that have been pursued relentlessly and without success by a very efficient and caring Eleanor Court Live Smart Manager: (1) for a considerable time the two security lights situated outside in the Eleanor Court parking bay area have been out of order, leaving the outside area pitch black and unlit at night. HAZARDOUS! (2) The exterior of the Eleanor Court building was recently painted and repair work was carried out on the roof tiling. The work done is by any standards shoddy and the contractors signed off it seems without any quality control checks from the Clarion Housing Group. NEGLIGENT! (3) The gates securing the Eleanor Court car parking area are not functioning correctly and the rotting wooden pegs shoring up the about to collapse raised verges partly surrounding the parking area need replacing. INDIFFERENT! RESIDENTS WANT ACTION NOW PLEASE
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#1634697

MAINTENANCE NEGLECT AT ELEANOR COURT ATTENTION PLEASE CLARION HOUSING GROUP This complaint is for and on behalf of residents of Eleanor Court situated Castle Street, Guildford, Surrey. There are a number longstanding and outstanding maintenance issues that need addressing and that have been pursued relentlessly and without success by a very efficient and caring Eleanor Court Live Smart Manager: (1) for a considerable time the two security lights situated outside in the Eleanor Court parking bay area have been out of order, leaving the outside area pitch black and unlit at night.

HAZARDOUS! (2) The exterior of the Eleanor Court building was recently painted and repair work was carried out on the roof tiling. The work done is by any standards shoddy and the contractors signed off it seems without any quality control checks from the Clarion Housing Group. NEGLIGENT!

(3) The gates securing the Eleanor Court car parking area are not functioning correctly and the rotting wooden pegs shoring up the about to collapse raised verges partly surrounding the parking area need replacing. INDIFFERENT! ------------------------------------------- Since posting the above complaints Clarion Housing Group has addressed the shoddy work by its painting contractor. A step forward.

Thanks CHG and to the Live Smart Manager for her dedication and persistence. However the other complaints are still awaiting attention, the most important being repairs to the security lighting at the rear entrance and front gateway to Eleanor Court.

#1634748
@Anonymous

The above is not ANOYMOUS it was posted my ME the complainent.

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Resolved
ID
#1446854 Review #1446854 is a subjective opinion of poster.
Location
Basingstoke, England
Service
Clarion Housing Group Remodeling
Pros
  • Considerable efforts made by the ec live smart manager
Cons
  • Inability of chg senior management to resolve issues
Reason of review
Poor customer service
Preferred solution
ACTION NOW PLEASE TO REDRESS COMPLANT
New Reviewer

Western Union - Issue resolved

Since contacting Pissed Off my issue with Western Union is resolved. I thank both Pissed Off and Western Union. My money to the recipient unable to collect is being processed for REFUND.
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ID
#1442720 Review #1442720 is a subjective opinion of poster.
Service
Western Union Customer Care
Reason of review
Good customer service
New Reviewer
I sent an amount through Western Union (MTCN) is: 931578**** that couldn't be collected. Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming.
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1 comment
#1625322

My issue is now resolved. Thanks Pissed Off and thanks Western Union.

The international money transfer that couldn't be collected is being transferred back into my account. It's great the matter has been sorted.

I now have to keep on typing to reach the mandatory 50 words. Just a few more words an I can send.

ID
#1442560 Review #1442560 is a subjective opinion of poster.
Location
Basingstoke, England
Service
Western Union International Money Transfer
Pros
  • Speedy transfer of money online
Cons
  • Refusal of requested refund when money cannot be collected
Reason of review
Return, Exchange or Cancellation Policy
Loss
$6
Preferred solution
Full refund