James T Jvk
map-marker Monroe, Louisiana

Netflix, sent in new PS3 Game by Mistake

My daughter by mistake sent in her husbands brand new PS3 Madden 11 playstation game that she thought was the movie they just watched. She stuck it in an envelope and returned it to netflix, which is what you are supposed to do once finished watching a movie so you can order another one. Well, a couple of days later they received a call from netflix saying that they received their PS3 game instead of the movie they were supposed to send in. My daughter was told that Netflix was returning their game, and they would get it back in the mail in a couple of days. To make a long story short, they never received the game. After several calls to netflix, all netflix was going to do was give them a 10 dollar credit. They said to take it up with the post office, because they were the ones who lost it. My son in law was so pissed that he cancelled netflix (which by the way he loved). So, now what would be the next step in recovering the game. By the way, my son in law just repurchased the game yesterday for 59 dollars plus tax.
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8 comments
Guest

Same story here...My wife sent my PS3 Black Ops game. Netflix have not received the game and it's been 2 weeks.

In the past two years we have not lost any mail until now.

If the case is they are getting 2,000 a day or week and they only credit $10 not a bad exchange. SOMEONE HAS ALL THESE GAMES SOMEWHERE...

Craig G Bcc

I will back you up since this just happened to us. Except I got my PS3 game back...or at least half of it.

Accidentally sent in a pristine PS3 game, got back half of a broken disc with scratches and greasy fingerprints all over. The other half of the disc was nowhere to be seen in the sealed disc sleeve. I believe some half-wit at their customer service center knowingly broke and damaged my PS3 disc, before sealing half of it up and returning it to me.

Netflix customer service told us to get bent. I canceled my service and let them know that I will bad mouth them on every site from here until the end of internet.

Guest

I don't think anyone that returned their own personal disc to Netflix would be so unreasonable as to blame Netflix; that would be beyond absurd. What I know from personal experience, and what I have learned from a multitude of others, is Netflix brings this situation to your attention via email and assures you that they are sending your disc right back to you.

When this does not happen within a reasonable amount of time; they give you the run around during subsequent "customer service"(I use the term extremely lightly here) calls and then finally put the blame the post office; all in an effort to get rid of you. This is exactly how big companies eventually go under; by not providing exceptional customer service, lying to the customer and treating the customer like they are doing the customer a favor instead of providing them with the best product, service and value that they possibly can for their hard earned money. Let's remember that the customer is always right and that we are all customers at one time or another.

Anyone who has been treated this way as a customer by a company and tells you that it was their own fault is lying, crazy or both.

Here's a suggestion for Netflix; give THE CUSTOMER the option to insure and track the return of their disc to them at their own expense. I doubt that anyone would fault Netflix after that if they did not get their disc back, and it would take the post office out of the running as a Netflix scape goat.

Guest

So what I hear people saying is, if I were a Netflix customer and I sent a Movie back to Netflix, but they say they didn't receive it, I just give them $10 for the moive and then I don't have to do anything else. Netflix has to take it up the fact that they didn't get the movie I sent, with the Post Office. Right,,, try that and let me know how it goes....

Guest

Sounds like netflix employees like ps3 games or they sell them on ebay

Guest

I just did a google search and found this forum. I just had the same exact thing happen to me, and am also quite PO'd.

I also LOVE Netflix, I have nothing but praise from them. I also admit, when I inadvertantly put my brand new NHL 11 PS3 game in the sleeve by accident, instead of the movie we had just watched, it was 100% my mistake and fault. What makes me mad, is that I received an e-mail from Netflix the next day saying that they received my PS3 game, and it would be put in the mail the next day and returned to me. It has been 2 weeks and I have yet to receive the game.

I talked with the Netflix customer service yesterday and also said I would get 1 month service credit, ($10), but that is all they can do. I was told they get about 2,000 of these mistakes a day or week. It make me feel good I am not the only dumb one out there, but they really should have a better system for handling it since it happens that frequently. The only thing that really upsets me is that they said it was being sent the next day, and I am sure it wasn't.

The mail isn't that unreliable, and they obviously have people squawking all the time or else they wouldn't have given me the $10 without even having a discussion. They were very nice, but they should have made sure my game was returned. Someone in their warehouse has sticky fingers and they have no way to account for it.

What a shame. I won't cancel, but I am not happy with them.

Guest

Sounds like Netflix went out of their way to help you fix your own mistake. It's not their fault that USPS dropped the ball on this one.

USPS loses a certain percentage of packages, that's just the way things are. The 10 dollar credit was more than fair. Netflix was right, the next step is to take it up with the PO. They can occasionally find lost packages, but not without a tracking number.

And before you suggest it, no, netflix shouldn't have insured your package... unless you offered to pay for the return shipping.

Guest

Unfortunately for you, it's your mistake. Netflix can give any kind of excuses (true or false) but at the end it was your mistake. That kind of customer services only comes from smaller player not big franchises with thousands of employees.

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