Update by user Oct 07, 2016
Customer support isn't helpful. They gave me troubleshooting steps that I had already taken, and want me to buy another Fitbit with a 25% coupon.
This Fitbit is barely used. I want THIS one to work!
Original review posted by user Oct 04, 2016
I received a Fitbit Flex as a gift in 2014. I used it for awhile (about 2-3 months), then stopped. Recently, I wanted to start using it but as luck would have it, my barely used Fitbit won't hold a charge. I went online and found that this is a common problem. I called Fitbit's customer support team and spoke to a poorly trained rep who had nothing to offer in assistance except a 25% discount on a new one. As a consumer, why would I want to purchase a new Fitbit when I've been disappointed with this one, and customer service is lacking? Ironically, Fitbit can track all of my usage through my account with them, so they can see how poorly their product performed with little usage. They don't have to take my word for it! Shameful customer experience, Fitbit!