Tars C
map-marker Portland, Oregon

Hewlett Packard - Compact Computer/HP refused to send me help with out paying for it.

We bought a Compact Laptop computer from Best Buy. 1st it appeared to be used. Best buy claimed it was not. They offered to return my money with out any problems. Like a fool we kept the computer thinking HP would stand behind it. They didn't. 2nd the cd drive would not record the startup CD. Compact/HP refused to send me a startup CD unless I paid for it. they said I could go on line and get it for free by downloading, but the Compact Laptop still would not record a new CD. I could have used another one of our computers to do that but now I am pissed and stubborn. What if I were to rely on just this POS like most other people. I believe Compact(HP) sold used refurbished computers as new through their outlets without disclosing this to the retailer or consumer. Its just my opinion based on this one computer. Microsoft refused to send me a disk saying it was a manufacturing problem. that makes me think we should buy Apple products. We had problems with a couple HP printers and the new replacement cartridges. My son-in-law, a software engineer in a big company, that put us (the entire family) into Macs, Dell and Gateway computers after he had a few HP problems. He would not make a fuss he just goes on to the next machine and tosses the junk out never looking back or buying again from that vendor. He said if it has HP or Compact written on it stay away. He thinks Apple overall builds the best systems, but Dell and Gateway have the most for the money and the casual user. There are seven (7 or more) stand alone computers in our house, they used to ALL be HP and Compact. We are replacing them one at a time with Macs, Dell and Gateway. We are replacing the printers as they fail with what ever Consumer Reports reccomends as long as it is not an HP.
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