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Daily Direct - Failure to follow through advertised shipping time lines for motorcycle

Daily Direct motorcycle shipping company in Milwaukee, Wisconsin advertises on their nice looking web page that they "on average" will initially pick up a customers motorcycle within "7-10 days" from the time they receive your contract and take your payment. I sent my contract & payment to them on June 6, 2008 after I purchased a bike from a dealer on EBay in Tennessee. It took Daily Direct 30 days (June 6th until July 5th-one month) to drive from Milwaukee, Wisconsin to Tennessee to pick up my bike, which is way outside of their offer of 7-10 days. I am a reasonable person and would even give them an additional 7 of 10 extra days days due to bad weather, bad road conditions, etc but one month??? That is totally unacceptable business by them!!! Daily Direct also advertise and offers their customers that "on average" their entire shipping process from start to finish generally takes 14-28 days and "sometimes less." As of today, July 12th my bike is still sitting in their Wisconsin warehouse waiting to be shipped to me in Las Vegas, NV. It's now 5 weeks (going on 6) and my bike is not even close to Las Vegas. Finally, Daily Direct changed the shipping pick up dates two times because their driver was running way behind and never once contacted me or the pick up location person (the bike dealer in Tennessee). Daily Direct had the nerve to email me stating if their driver showed up (whenever that was going to be) and my bike pick up person was not around they would charge me an additional $100.00. We didn't even know they changed the pick up dates but they wanted to charge me for pick up times we didn't know they changed. Dennis with Daily Direct told me last week he would just cancel my order and refund me my money. This is after I have and still am waiting well over a month on these people. What does it say when they are willing to just walk away after their poor service. Do not use Daily Direct, do not fall for their fancy web page, do not listen to their bull. Once they take you money they will leave you hanging and waiting just as I am still am. I have filed a complaint with the BBB. Brent
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3 comments
#1445961

well march 2018 they have not improved, i bought my bike from a dealer in florida on the 19th of february to be sent to phoenix az, and still no bike, i ask for an update no answer, i call, they tell me they don't see it with a driver, it took them two weeks just to get it to milwaukee, from there it went to las vegas, still waiting for an answer. I WON'T HOLD MY BREATH

#847569

All I want is my bike!!! I did not choose this company to ship it the dealer did.

I don't care what you have to do to get it here!! But you better get that truck moving or you can just send me 15,500.00 and keep the *** thing.

#154774

Well, their service hasn't improved over time. We are just past the 2 month mark since contracting with Daily Direct/Haul Bikes to ship our bike, and they just moved the delivery date back again today. I filed a complaint with the BBB and am trying to warn others to avoid this company if you actually want your bike delivered!

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ID
#127253 Review #127253 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$15