New Reviewer

Rodan And Fields - 0/5 stars...No stars ever

R&F sales rep said she ordered lash boost for me and R&F told her it was lost in shipping and then charged my account two more times immediately and refused to take it off stating I would have to wait and return the products (hmmm-I never got the first one). So I disputed with Citi card costco and they corrected my account, then I finally got one lash boost with no invoice or any papers- called R&F to ship it back and they said everything was cancelled. Then a month and a half later, Citi sided with R&F and sent me a statement stating my dispute was bogus because I finally got one product (seeming to forget I was charged three times with no product and had to dispute it!!!) R&F is a waste of time and energy! Not even one/5 stars...0
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ID
#1437232 Review #1437232 is a subjective opinion of poster.
Location
Hendersonville, Tennessee
Service
Rodan And Fields Customer Care
Pros
  • Local sales rep
Cons
  • R&f not admitting their mistake to citi card
  • Overcharge on my account
Reason of review
Poor customer service
Preferred solution
Full refund