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Simple Mobile - Phone is broken

Broke my phone. Have not used it in months, but I am still being charged. So, I would like to see what I can do to get another phone or end my service.
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Hi Terelle S. This is Maria from Simple Mobile.

We read your post and we are reaching out to you. Our apologies for the inconvenience this may have caused you. We understand where you are coming from. Allow us to take a closer look into what's going on and ensure a resolution for you.

To further assist you, please copy and paste this link to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

#3498965 Review #3498965 is a subjective opinion of poster.
Minneapolis, Minnesota
Preferred solution
Let the company propose a solution