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Instasmile - Veneers don’t fit for a second time and customer service is really bad

1.0
Instasmile - Veneers don’t fit for a second time and customer service is really bad
This is my second time getting veneers that DO NOT FITI have tried calling all customer service numbers either their phone lines are NEVER openI mean like never, I have even tried callin at 9 AM and their phone lines are always closed, before 3:30 pstI am on a payment plan for veneers that do not fit at all, 2nd pair. You need better customer service, better veneers and better everything. If I could rate you a -10, I would. Been doing this for 5 months to not even be able to wear them

User's recommendation: Do not order from these guys. No matter how desperate you are.

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#2227068

Hi Natasha I can now see that this matter is being handled by our team, and we are remaking your product for you under your manufacturer's warranty. It is unusual for there to be a fit issue twice, but please be advised our team is committed to providing you with perfectly fitting veneers.

Please let us know if you need any other assistance in the meantime. Kind Regards Michelle

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#3488975 Review #3488975 is a subjective opinion of poster.
Cons
  • Bad customer service
  • Never answer emails
  • Dont fit
Loss
$365
Preferred solution
Full refund