New Reviewer

Resolved: Ben Folds Photography - Failure to deliver on time

Update by user Jan 12, 2019

The company refunded the shipping cost to make up for the late delivery.

Update by user Dec 27, 2018

Item was finally delivered on December 27, two days after Christmas.

Original review posted by user Dec 25, 2018
On November 17, I ordered a signed "The Luckiest" print for my husband for his Christmas present. The web site had said "All orders placed by December 6, 2018, will be shipped in time for Christmas." December 11th, I had still not heard a thing so I replied to the order confirmation. Mike K responded and said that Ben had just signed the prints this past weekend and that they are being shipped out that week. December 17 rolls around and I still have not heard anything regarding it being shipped, so I email them again. This time Mike K passed me on to Sandi. Sandi responded that the item was being shipped that day and UPS should be sending me the tracking number (which technically was incorrect, the label was created that day, it didn't ship until the 18th). December 20th, still no tracking number. Mind you, this was my main gift for my husband. I didn't have a back up plan...it took our budgeted amount plus some of my own allowance savings to purchase. I was getting nervous. I had to reach out again to get the tracking number. After all is said and done, the item did not arrive by Christmas. I am writing this on 12/24 9pm PST...no package. :( I am so disappointed. It wouldn't be such a big deal if I had ordered this last week and it didn't make it...that would be my fault. I ordered this more than a month ago (and more than two weeks before their cutoff time).
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Resolved
ID
#1432592 Review #1432592 is a subjective opinion of poster.
Location
San Diego, California
Service
Ben Folds Photography Shipping Service
Reason of review
Order processing issue
New Reviewer
TBdress - Avoid at all cost!
Update by user Jan 19, 2019

Received partial refund through Paypal.

Update by user Dec 27, 2018

Update: was finally able to get a partial refund by going through Paypal's conflict resolution.

Original review posted by user Dec 20, 2018
I ordered an evening dress from TB dress. I measured myself multiple times to make sure I had my correct measurements and I used their...
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1 comment
#1620022

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbdress.com and I believe your problems could be resolved soon under my help. Have a nice day.

Resolved
ID
#1429519 Review #1429519 is a subjective opinion of poster.
Product
Tbdress Evening Dress
Cons
  • Sneaky refund polity
Reason of review
Return, Exchange or Cancellation Policy
Loss
$134
Preferred solution
Full refund