New Reviewer
1. FWS first fixed in March 2015 by CW Chattanooga UNDER WARRANTY 2. FWS fixes by Thor October 2015 Wakarusa IN (NO CHARGE) 3. FWS fixed by Thor October 2016 """"""" (NO CHARGE) 4. FWS fixed by CW Dec 2017 (as direcrected by THOR (HAD TO USE OUR EXTENDED WARRANTY) 5....
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ID
#1441187 Review #1441187 is a subjective opinion of poster.
Product
2014 Thor Motor Coach Palazzo 33.2 Rv
Pros
  • How awesome it looked at first
Cons
  • Workmanship
  • Poor qc and customer service
Reason of review
Bad quality
Loss
$164000
Preferred solution
Fix this damn thing once and for all and return our downpayment!
New Reviewer

Cancelmag - Questionable

The more I read, the more it seems that this is part of the THOR IND help line! Not interested!!!!!
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ID
#1431577 Review #1431577 is a subjective opinion of poster.
Location
Norfolk, Virginia
Product
Cancelmag Website
Reason of review
Who is running this site?
Loss
$164000
Preferred solution
Let the company propose a solution
New Reviewer

Thor Industries - 5TH FULL WALL SLIDE FAILURE

Update by user Dec 23, 2018

Have all the emails with Thor reps from 2015 to present. Have all repair invoices from 2015 through present.Mentioned getting legal advice and got thrown under the bus with YOUR OUT OF WARRANTY!

Really? We were out of warranty for previous fixes by THOR on this problem.

Guess when you try to protect yourself, they are done with you!So here we go. States Attorney General for NC/IN/SD - done.Waiting on a consultation with a Consumer Protection Attorney.

Original review posted by user Dec 20, 2018
Purchased 2014 Thor Palazzo Motor Coach 33.2, in Feb 2014, Camping World, Spartanburg, SC. To date, the full wall slide out has failed FIVE (5) times since purchase! And it fails the same way every time! 1. Fixed Camping World, Chattanooga TN - Mar 2015 2. Fixed Thor Factory - Wakarusa, IN - Oct 2015 3. Fixed Thor Factory - Wakarusa, IN - Oct 2016 4. Fixed Camping World - New Braunfuls, TX - Dec-2017 to Jan-2018 We are now in Chesterfield, VA and the slide out has failed again! The full wall slide is out and will not retract. Contacted the Factory Service Center. They won't do anything, not send a rep, nothing until WE get the slide in and get it to a repair facility AT OUR EXPENSE, AGAIN! At what point does a repair stop being the consumers fault and is called a factory defect! Five (5) times failed/repaired for the same issue. Coach has approx 22000 miles in 4 yours. We have been "strung" along by Thor Ind. pass the warranty, pass any lemon laws both state and federal. We have contacted lawyers and no one will even write letters on our behalf because they won't make any money on a case!
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2 comments
#1826631

I have a 2014 Hurricane 34j with full wall slide. The slide was repaired before the MH was 12 month old.

Now, 5 years later the schwintek system has failed again.

It cost $1500.00 each time its repaired. It's only a matter of before Thor will face some large class action lawsuits due to poor design, cheap material, and terrible workmanship.

#1618434

We feel your pain! Thor has quality issues covering every inch of their RV's!

Slides, Steps, Leveling Jacks and over cab beds especially because Lippert Components are unreliable and prone to continuous failure! Please post your review on Yelp /Thor Motor Coach , Elkhart, IN! Read all the reviews.

There is a review giving 60minutes email and physical address. Thor future buyers need to be informed.

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ID
#1429084 Review #1429084 is a subjective opinion of poster.
Location
Elkhart, Indiana
Product
2014 Thor Motor Coach Palazzo 33.2 Rv
Pros
  • Motor home design and layout very comfortable coach
Cons
  • I did not like thor quality or customer service
  • Quality of workmanship and poor vendors supplied products
Reason of review
Bad quality
Loss
$164000
Preferred solution
Permanently fix the slide and refund downpayment + of 45000 so we can trade in and have money for the downpayment!