Tom M Twh
map-marker Fort Worth, Texas

AutoNation Chrysler Dodge Jeep RAM North Richland Hills - Love Jeep GC - Really Dislike this Dealer...

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I just purchased my fourth Jeep Grand Cherokee. Used the Costco car program and ended up connected to AutoNation Jeep in North Richland Hills, TX. The price we arrived at was fair and I completed the purchase. EVERYTHING after that was root-canal-painful... This dealership is Exhibit A for why car dealers have a bad reputation. Missed commitments, no response to emails/calls. The ONLY thing they respond to is threats (gee, isn’t that fun as a consumer...). I give up... I’ll continue to buy Jeeps, but your brand is being tarnished by this dealership. - XM/UConnect should have 1 year free trial periods. My new car had none and, only upon complaining did I receive 3 months. - Agreement to install trailer hitch at “cost” has not been honored. - After-market phone gadget that had been installed (I did not notice this until a week after purchase. Was not told about it) has not been explained. - Salesperson has gone non-responsive
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Loss:
$1000
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution