Mary D Zvo
Accuquest - Would not accomadate by making a Saturday appointment
This is the second time my hearing aid went out in less than 3 years. I am a working person in the personal care field and typically work 12 hour shifts. I called and made an appointment on Oct 30 for Nov. 6th. Only to have my appointment cancelled because the staffing at this office had to go work at another location. This office is only open Tues, Thurs and Sat by appointment only. Based on my schedule I was no longer available to come on Tues or Thurs as those are my 12 hr shift days and would need a Saturday appointment. They would not accommodate and schedule me for a Saturday. I made several calls and was told they would call me back. Never called me back. Finally I had a Tuesday evening off and called and scheduled an appointment for 5pm. When I came in I was told I didn't buy the hearing aid there and he needed to check to see what to do. I most certainly did buy and pay there for the hearing aids. Then he brought up that he knew I was requesting a Saturday appointment. I expressed that with my schedule and them cancelling on me I have waited 2 months to get my aid fixed. He started laughing and said he doesn't work Saturdays. I then said that I have been without my hearing aid for 2 months and don't find that funny. He shot back very in and irritated manor at me that "all you have to do is leave work early or go in late, you don't have to be ignorant about it." When you work 12 hour shifts in personal care fields leaving early or coming in late is not an option. In dealing with Accuquest for almost 3 years they never have the same people in the office. I have never been treated in such a rude manor by anyone in the customer care field before.
- Poorest customer service
Reason of review
Poor customer service
Provide better staffing- training on proper customer service
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