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Shopfans - Claim #801311 lost parcel. No reaction from chat

Delivery UPS # 1ZX04A170340****60 delivered and signed for on 12/01/2018 at 1:08 pm. Lost in your warehouse, not delivered to Moscow, as it should have been. I have signed delivery note that the parcel was accepted by somebody in warehouse. Please contact me regarding my parcel. I try to get reasonable reply from you chat service already for 2 weeks now. My contact tel +790******** Yulia Panina
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ID
#1426918 Review #1426918 is a subjective opinion of poster.
Location
Wilmington, Delaware